RETURN POLICY:
Helmutlang.com accepts returns received with 30 days from date of receipt on items that are unused, unworn and have their tags attached. Items purchased as “final sale” or at a discount of 40% off or more are not eligible for return or credit without exception. Final Sale, may only be exchanged for a different size, subject to availability and merchandise is sold as is. Promotions including gift cards, coupons and promo codes, cannot be applied to final sale purchases. Please allow 7 days for shipping and processing.
DOMESTIC
EXCHANGE INSTRUCTIONS
Ordered the wrong size? To initiate an exchange please click here.
At this time we offer size exchanges only. Exchanges should be sent back with the return packing slip included in box (one order per box).
Exchange orders are processed with the same delivery address and ship method as the original order. Once submitted, exchanges cannot be modified or cancelled.
Please send back your return item(s) as soon as possible to guarantee your exchange order. If any items are no longer in stock due to inventory changes, we will refund your original form of payment.
Once UPS has your return, your exchange order will be processed. All returned/exchanged items are subject to inspection by our Warehouse Team. In the event the wrong item(s) is shipped to us, your original form of payment will be charged for the exchange order.
To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers. We also reserve the right to terminate accounts and limit purchases in our sole business discretion.
RETURN INSTRUCTIONS
To initiate a return please click here. If you are unable to initiate a return label please email customerservice@helmutlang.com
Returns should be sent back with the return packing slip included in box (one order per box).
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a ups pickup here.
Returns will be processed within 5-7 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing. Please note items may be processed separately, you will receive separate returns confirmation emails.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
INTERNATIONAL RETURNS
To initiate a return for an international order please click here
You can select a Standard Return to return with self-postage or an Express Return to return with a prepaid DHL label for a discounted/negotiated rate (Canada and Mexico return for free). All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. For questions regarding international returns, please click here.
FINAL SALE ITEMS:
Items purchased as “final sale” or at a discount of 40% off or more are not eligible for return or credit without exception. Final Sale, may only be exchanged for a different size, subject to availability and merchandise is sold as is. Promotions including gift cards, coupons and promo codes, cannot be applied to final sale purchases.
All sale items, shoes and accessories are final sale.
ITEMS PURCHASED AT OTHER LOCATIONS:
Items purchased at retail stores, department stores or any other store selling Helmut Lang merchandise may not be returned to helmutlang.com.